How to reach us
The easiest way is the address above (the “Copy address” or “Write an e-mail” buttons) or an email to contact@maxytools.com. That is the site's only official address: be wary of any message claiming to come from us from another address. We will never ask you for a password, a bank card number or an identity document.
So that we can help you quickly, mention in your message the tool concerned (its name or the page address), your browser and your device (for example “Chrome on Android”), and describe what you expected and what happened. If the problem depends on a file, give its format and approximate size, but do not attach a confidential document.
Response times
We usually reply within two to five working days. We are a small team: a busy week, a public holiday or a holiday period can lengthen that, and we would rather tell you so than promise a reply within twenty-four hours that we would not keep. Requests about your personal data are handled first, within the applicable legal deadline.
If you have heard nothing after a week, check your spam folder, then resend your message: a spam filter can occasionally catch it, in either direction.
What we can do
- Fix a bug, a wrong result or a clumsy translation, and tell you when it is done.
- Explain how a tool works, its limits and the best way to use it.
- Consider an idea for a tool or a language: we rank them by usefulness and by feasibility in a browser.
- Handle a request for access, correction or erasure of personal data (see the privacy policy).
- Reply to the press, teachers, non-profits and potential partners.
What we cannot do
- Recover a lost file or password. Your files never leave your device: we hold no copy. A forgotten PDF password cannot be recovered; we do not break any protection.
- Process a file for you. We do not open documents sent to us; the tools exist so that you can do it yourself, in private.
- Give legal, medical, tax or financial advice. The calculators give a mathematical result, not advice; for an important decision, see a professional.
- Troubleshoot a site or software that is not ours, or act on an account held with a third party.
- Promise a date for a new tool. We publish a tool when it is reliable, not before.
Frequently asked questions
A tool does not work: what should I send you?
The tool's name, your browser and its system (for example Firefox on Windows), what you did, any error message and, if a file is involved, its format and size. Do not attach a confidential document: we can often reproduce the problem with a test file.
Do you keep a copy of the files I processed?
No. Files are processed in your browser and are neither uploaded nor stored. The only thing that reaches us is the message you write by email.
I forgot my PDF's password. Can you remove it?
No. Unlock PDF removes the protection from a PDF whose password you know, but we neither guess nor bypass any password, and we will not do it for you.
Can I suggest a new tool or a new language?
Yes, it is the best way to steer us. Describe the concrete need (what you want to obtain, from what). We cannot promise a timeline, but every suggestion is considered.
How do I exercise my rights over my personal data?
Write to contact@maxytools.com with “Personal data” as the subject. State the right you are exercising (access, correction, erasure…). The privacy policy details the data concerned and the deadlines.
Do you send marketing or advertising emails?
No. We use your address only to answer your message, and we pass it on to nobody.